![]() ![]() If it contains only transactional or relationship content, its primary purpose is transactional or relationship. If the message contains only commercial content, its primary purpose is commercial and it must comply with the requirements of CAN-SPAM. Other content – which is neither commercial nor transactional or relationship.Transactional or relationship content – which facilitates an already agreed-upon transaction or updates a customer about an ongoing transaction and.Commercial content – which advertises or promotes a commercial product or service, including content on a website operated for a commercial purpose.To determine the primary purpose, remember that an email can contain three different types of information: What matters is the “primary purpose” of the message. How do I know if the CAN-SPAM Act covers email my business is sending?Ī. Here are the answers to some questions businesses have had about complying with the CAN-SPAM Act. Both the company whose product is promoted in the message and the company that actually sends the message may be held legally responsible. The law makes clear that even if you hire another company to handle your email marketing, you can’t contract away your legal responsibility to comply with the law. ![]() Monitor what others are doing on your behalf.The only exception is that you may transfer the addresses to a company you’ve hired to help you comply with the CAN-SPAM Act. Once people have told you they don’t want to receive more messages from you, you can’t sell or transfer their email addresses, even in the form of a mailing list. ![]() You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. You must honor a recipient’s opt-out request within 10 business days. Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. Make sure your spam filter doesn’t block these opt-out requests. You may create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you. Give a return email address or another easy Internet-based way to allow people to communicate their choice to you. Creative use of type size, color, and location can improve clarity. Craft the notice in a way that’s easy for an ordinary person to recognize, read, and understand. Your message must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future. Bulk email unsubscribe how to#
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